What is a Pet Sitter?

“Pet sitting” is defined as “the act of caring for a pet in its own home while the owner is away.” Dog walking is also a form of pet sitting since it involves coming to the pet’s home to provide exercise and companionship. Sitters must pass a criminal background check, be trained in Pet CPR / First Aid, and continually attend animal training and behavior classes. In addition, JND provides detailed logs after each visit, 24/7 access to automated scheduling, and email confirmation of appointments.

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What services do you provide?

I primarily provide dog walking, drop-in visits, vacation visits, almost overnight & overnight visits and pet taxi services. JND also offers dog running, pet supply errand runs, and miscellaneous pet related services.

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What type of pets do you care for?

JND cares for domestic animals: dogs, cats, birds, fish, and small caged pets.

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Will you come to meet me and my animals before pet sitting begins?

Absolutely! My initial FREE meeting is called a “Meet & Greet & Key Pick-Up.” After making your first reservation, we can set up a time to meet you and your animals, go over all the details of caring for your home and pets while you’re away, and answer any questions you may have. I will also collect keys at the time of the meet and greet. Please have two working keys readily available.

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What is my first step to take get started with Jill’s Next Door?

First, review the website to learn about the services I provide. Next, you will need to complete our new client intake form. Please let JND know the days and timeframes you are requesting services. Once I receive your email, we can schedule a complimentary Meet & Greet Visit & Key Pick-Up to meet you and your pets. I will return all calls and emails within 24 hours (if not sooner), 7 days a week. You will also need to create a quick client and pet profile with our industry leading scheduling software, Time to Pet.

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Can I have someone share pet sitting duties with my friends or family?

While it is ideal for me to provide all care throughout the duration of the service, I may agree to share that service with whomever you entrust, in some cases. However, I require that you provide their name and contact information, and I ask that you provide them with mine and to remain in constant communication. They must know that they can contact me 24/7 if they cannot fulfill their part of the service, and I will take over the entire service immediately pending availability.

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Can you take my pet to the vet or groomer?

Yes! I offer a pet taxi service to take them wherever they need to go. One service price includes to and from transportation, a one hour visit to meet with the professional, diagnosis, and prescription pick up. While 24-hour notice is ideal, if you have an emergency, I will make every effort to accommodate your needs.

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Does my dog need to be on a leash if he is off-leash trained?

ABSOLUTELY! While your dog may be off-leash trained, it is my strict policy to always keep your pet(s) on a leash while in my care outside of your home or yard. This will ensure I will have control over any unforeseen problems that may arise. There is also a leash law in our area, where safety and protocol come first.

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Will you pick up after our pet(s)?

Yes! I will pick after your pet(s) when they are out on their walk—it is unlawful and disrespectful to not complete this task. JND will also pick up after your pet(s) if they go in your yard while under my care–although I do not offer full poop scooping services. As for as kitty cleanup, all litter boxes will be scooped and cleaned. If your pet(s) get sick in your home, I will clean up after them, in most cases (if special cleaning may be required, I will contact you for further instructions). If this requires extended time beyond your visit, there may be an additional charge.

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Will you have your own supplies to clean up after my pet(s)?

You are responsible for providing JND with all cleaning supplies, including bags for picking up or scooping waste, paper towels, carpet cleaners, etc. Please go over any specific details with me for anything that requires special care, i.e. delicate or expensive carpets and rugs. If you are unable to offer needed items, JND has supplies and equipment on hand. Please be aware that not all accidents can be completely cleaned, no matter what product is used.

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How do you handle my keys and access to my property?

Two working keys should be exchanged at the Meet and Greet & Key Pick-Up. Keeping your keys on file ensures that I am ready for future service at a moment’s notice. If you require your key(s) to be returned at the end of service, there will be a charge for future key pick up or drop off arrangements. PLEASE TEST ALL NEWLY MADE KEYS TO SEE THAT THEY WORK PROPERLY! If you live in a gated community, you will also be required to provide me with a gate code or an access device before the service starts. Please provide all gatekeepers with my name so that I can easily access your complex for requested services.

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How do I get my keys back after services?

Most of our clients leave their keys in JND’s possession long term to ensure seamless scheduling of services. There will be a pick up fee and drop off fee for time and gas, so I recommend you make extra keys in advance.

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What is your cancellation policy for walks and visits?

Walks/visits canceled with at least 24 hrs. notification will either be rescheduled or converted to a monetary credit on your account to be used for future service. Walks/visits canceled with less than 24 hrs. notification are considered canceled “with penalty” and will not be refunded.

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What if I am unsatisfied with my service?

Feedback is important to JND. I encourage you to contact me if you are not satisfied in any way with your service. I am happy to address any issues, and hopefully rectify whatever problems you may have had.

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What happens if my pet becomes injured or sick?

JND is dedicated to excellent care of your pet(s). In the event of an injury or illness I will take your pet to either their own vet or (in an extreme emergency/after hours) the nearest animal hospital. You (or your emergency contact in your absence) will always be contacted before any action is taken, unless the situation requires immediate attention. I will remain with your pet until you (or your emergency contact) are reached and decide what action is to be taken.

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Is Jill’s Next Door insured and bonded?

Absolutely. JND is insured and bonded by the Business Insurers of the Carolinas, a provider specifically designed for pet sitters. JND always carries coverage cards and will happily provide them when requested.

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Do you have references?

Our customers are happy to speak with you about their experience with JND! Three (3) professional references available upon request.

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What can I expect from the dog walking service?

Great question! The dog walking services generally start with warm greeting, customized walk (for much of the time allotted) water bowl refill, treat(s), playtime, cool down, and “see you soon!” Walks can be customized with a preferred pace and route; with a focus on age, breed, personality and physical limitations. Personalized plans will be discussed during the meet and greet and noted in our shared online client portal.

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Do you charge holiday fees?

An additional holiday charge of time-and-a-half will apply for all visits made on the following holidays: New Year’s Eve, New Year’s Day, Easter Sunday, Veteran’s Day, Columbus Day, MLK Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Black Friday, Christmas Eve, and Christmas Day.

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What does it mean when you say that JND is a technology-based company?

JND is a technology-based company that uses our online scheduling software, Time to Pet, for client registration, scheduling, and payment. The use of technology allows JND to securely retain client information, pet care instructions, messaging, picture sharing, and household details. All data and communication with Time to Pet is encrypted and backed up daily.

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Should I tip my walker or sitter?

You are welcome to reward your pet sitter for a job well done by leaving a tip directly, or through the online invoicing software. Tipping is a thoughtful gesture for rewarding excellent service.

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How do I make reservations?

Clients submit appointment requests through our online scheduling software Time to Pet. Time to Pet can be accessed through our website, www.jillsnextdoor.com. Once you set up your account with your email and password, you may view/update your information or your pet’s information, schedule visits, and view invoices.

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How am I billed?

JND accepts all major credit cards and debit cards. Invoices are due on the first day of service, however; you may choose to pay partial payments or the total any time prior through the portal. If I have not received payment by the first day of service, I will automatically charge your card. If a client requests to extend a service, payment at the same rate will be charged at the time of requested change.

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How and when is payment received?

Payment is due at the start of service. I accept MC/Visa, AMEX, Discover, cash or check. If you are paying by cash or check, please leave your payment in a central area for pickup, like the kitchen counter or a common area that I will be accessing.

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What are your policies and what purpose do they serve?

JND policies are meant to protect, safeguard, and ensure accountability amongst all parties. Some policies apply to all services while some are geared toward specific services. You can find our detailed policies and procedures through the online portal.

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I have a special needs or senior pet; can you accommodate these types of requests?

As a professional pet sitter, I am prepared to care for pets of all ages, sizes, and needs. Please ask about how I can help you and provide the most comfortable experience for your pet.

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Can you give my pet medication?

Yes. I can administer oral medications, drops, thyroid creams and ointments. JND does not offer injections at this time.

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How many pets are included in your base prices?

All prices have been adjusted to include care for one (1) pet. Unlike local competitors, JND does not charge for administering medications, registration fees, weekend visits or homecare. Our initial meet and greet is also free. These factors make our prices the most competitive in our area.

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Do you do pack walks?

No–unless the pets are in the same household. I provide individual attention and care to each of my pet clients, one visit at a time.

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Are there any collars you don’t like to work with?

JND subscribes to positive reinforcements and reward system. Studies have shown that using punishment tactics are cruel and outdated. I do not utilize choke, shock, prong or bark collars. I will gladly suggest an alternative collar that best suits your dog’s personality, walking style, and behavior.

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What happens during inclement weather?

In order to ensure the safety of JND and clients, the Inclement Weather Plan is initiated when potentially dangerous weather conditions make it difficult to access clients’ homes. While this may be rare, I have had to initiate this plan during hurricane season for safety purposes and road closures. I announce the Inclement Weather Plan for that day and specific weather concern via social media and email. All clients should provide an emergency contact upon registration. With usual rain or shine, I will be there. However, I will not walk if there is a torrential downpour or dangerous lightening; I do not want to put your dog(s) at risk. I also take into consideration how your dog feels about walking in the rain. JND will make up the time by bringing the fun and exercise indoors.

When the temperature exceeds 90 degrees, I may also limit time outside or divide the walk into 2 or 3 shorter walks. The comfort and safety of the dog in extreme heat, protection from hot pavements, and heat stroke avoidance is my main goal in these conditions. Plenty of water and cool down time will be provided after all walks.

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What time will you walk my dog for a midday walk?

A midday walk is typically between 11:00 am and 2:00 pm.

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Do you accommodate last minute reservations?

When “life happens,” you can always check to see if I have availability for the day you are requesting. Always check for availability. I am happy to accommodate you if my schedule allows, but there is no immediate guarantee.

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What can I expect from the drop-in visits?

Pet sitting visits are general care check-ins that may include feeding, letting out & playtime (if applicable), pet clean up, companionship, mental & physical exercise, and home oversight. Pet sitting visits can also be customized to best suit your pet’s personality and needs.

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What is a vacation visit?

Vacation visits work both ways—for locals that vacate Florida to travel, and those who are vacationing in Florida from elsewhere! Vacation visits can take place in the client’s home, or at the visiting client’s hotel or vacation home. Both options include services similar to pet sitting visits, however, local clients benefit from my complimentary “lived in” service. This service includes: light & blind adjustments, mail/package collection, plant care, general home oversight, and other security and home care measures.

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What is overnight pet sitting?

Overnight pet sitting is similar to vacation visits, except JND arrives around dinner and spends the night with your pet. This service allows your pet to have one on one interaction with a professional, and eliminates the stress of kennels or catching an illness from other pets. Pets are able to maintain their feeding and sleeping routine in the comfort of their own home. The client comes home to a happy, stress-free pet, without the worry of transportation to and from a kennel.

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Does JND provide boarding?

No. I come to you. JND is an in-home professional pet sitting company, which means I care for your pets in the comfort of your own home.

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I had a bad experience with another dog walker/pet sitter. What can I expect from JND?

You can expect professionalism, reliability, consistent communication, and excellent customer service with JND. JND has many happy clients and noted through reviews on Facebook, Yelp, and JND’s website that are readily available for viewing. JND strives to raise the bar on pet care services, and my goal is to provide the most thorough, positive experience for all parties! Three (3) professional references are available upon request.

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How does JND differ from hobby sitters?

Great question, and it can be a confusing one! Hobby sitters typically are not insured, bonded, trained, and may be unprepared for issues that may arise. Jill is a fully equipped professional dog walker, a graduate from Dog*tec Dog Walking Academy in Colorado, and trained in Pet First Aid and CPR. In many cases, hobbyists have full-time jobs in an unrelated field, or may be inconsistent or unreliable. While most hobbyist begin with a love for animals, the pet care industry is demanding, hard work, and requires knowledge and experience to be executed to the industry’s highest standards.

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How many visits a day do I need for my pets?

JND can help you decide what is right for you and your pet(s) during our initial Meet and Greet & Key Pick-Up. For dogs, it is recommended that a minimum of two (2) visits and as many as five (5) visits per day for best pet care and practice. Most people request on average three (3) visits each day. It really depends on your pet’s needs and your comfort level. Outside pets require a minimum of one (1) visit a day—especially in inconsistent Florida weather. It is also advisable for crated dogs to have a minimum of three (3) visits a day. For cats, a minimum of one (1) visit, every other day is advised.

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