The terms Client/Pet Owner are synonymous with the person contracting services for one or more domestic animals.
Jill’s Next Door Dog Walking & Pet Services LLC provides services to the Pet Owner/Client below which includes, but is not limited to: dog walking, transporting, pet sitting visits, pet taxi, kitty & small animal care, concierge services, house checks and general care.
The terms of these policies apply to all pets owned by the Client, including any and all new pets that the Client obtains on or after the date that the service agreement was accepted and agreed to terms by client, at any and all locations the Client designates for service.
Client desires to engage Jill’s Next Door Dog Walking & Pet Services LLC to provide pet care and agrees to the terms and policies below:
Key Release Policy:
Two working copies of your house keys must be provided at time of registration/ consultation. If you live in a gated community, you must provide a gate card, remote or appropriate access codes. NO KEYS will be mailed by regular mail. Should keys become unusable, lock malfunction, Client fails to leave a key or for any other reasons beyond Pet Sitter’s control, JND and Pet Sitters have authorization to employ the services of a locksmith to gain entry into a Client’s home on Client’s behalf. Client will be responsible for all expenses and time incurred and reimburse Jill’s Next Door upon return. If you prefer us to drive to you and pick up your key, and drop it off upon your return, there will be an automatic $12 charge each way. We keep one key in our main office, and your primary sitter has the other key. Having 2 keys issues is imperative--that way if there is a sitter issue, Jill or her team will step in and act as a back up sitter to care for your pets.
We will not work with condominiums sales office to pick up or drop off keys. Many times, the sales reps are off touring prospective owners/renters, or are not available when we arrive or depart to handle the key. Oftentimes, the sales office is closed for holidays or evening visits. We will however, work with 24 hour desk representatives who have your key on file. Front desk reps must be present upon our arrival and departure to handle your key--any additional time that we have to wait beyond reason may result in extra billed time.
House Access Policy:
Lock boxes are JND’s preferred method of access to your home. Lock boxes can be sold by Jill’s Next Door ($25) or you may use your own. It is the client's responsibility to ensure the lock box is in working condition and is placed in a secure location outside of the home before visits. Up tp (2) tested key copies should be placed inside. Do not add key tags or key rings. If client's use electronic locks, key fobs and garage code access, keys must be hidden on the property or with a neighbor in case of power outages or low battery issues. JND lock boxes are $25 and will be billed to the credit card on file. It is the pet owners responsibility to provide safe access to their home: leaving outdoor lights on for evening visits, cleared pathway of debris for home access, etc.
Rates and Fees: All rates and fees are accessible on our website: jillsnextdoor.com. A 5% administration fee applies to all invoice totals. Holiday fees may apply.
Pricing of Services:
All pricing of services offered by JND are listed on jillsnextdoor.com and have been calculated according to national and local averages. Client is expected to submit payments for posted rate and follow all cancellation and policies on all services provided by JND. A 5% administration fee applies to all invoice totals. Holiday fees may apply. If you have visiting pets, an extra $10 per pet will apply.
JND accepts payment via credit card through our secure merchant account through Time to Pet. We will email you a detailed service order for your review before your departure. Let us know if any changes need to be made to the order. Your card will be charged if no action is taken within 4 days of your arrival home. No cash or check payments will be accepted. You can also pay via Paypal through your account.
We do not give refunds, but you can use the remaining credit balance for future services. Credit expires after one year.
JND adheres to a NO OVERBOOKING policy. This means when you schedule a visit(s), we block out time for your request and dedicate this time to your visit. You will be charged for all visits and overnights without proper notice of cancellation.
MIDDAY WALK CANCELLATIONS: 24 hours or more notice to apply payment from cancelled visit(s) to future visit(s). Less than 24 hours notice for cancellation results in full visit charge.
VACATION PET SITTING VISITS: 2 weeks or more notice to apply payment from cancelled visit(s) to future visits(s). Less than 2 weeks notice for cancellation results in full visit charge.
Early Return to Home or Late Departure from Home:
Reservations are made to plan sitter availability for Client’s reservation dates. Therefore, Clients returning home early or departing later than the reservation will be required to pay for the full reservation amount of time, regardless of whether Client returned home early or departed later than the prior reservation scheduled. No amount of money will be refunded to Client for early returns home or late departures from home by Client after a reservation date has been agreed upon.
JND Office Hours:
Our regular business hours are Monday thru Friday from 9am-5pm. To make a reservation, please schedule through your online account via Time to Pet. Messages are monitored for emergencies when the office is closed. All other messages will be returned during business hours. Pet care hours are from 7am-9pm.
All reservations must be submitted through your Time to Pet account, and confirmed from our end. Text messages, emails, assumption, and other methods are not valid scheduling confirmations and JND will not be responsible for non-scheduled visits.
JND works in visit timeframes, not exact times--unless the pet requires timely medication distribution.
MORNING VISIT TIME SLOTS: 7am-10:30am
MIDDAY VISITS: 11AM-4PM
EVENING VISITS: 4pm-9PM
If visit requests are before or after our dedicated time slots, a $10 charge will be added for outside hour visits.
Last Minute Service Request:
Sometimes emergencies happen--our goal is to help you when you need it most, even at the last minute. Sitters have set schedules and time blocked, and it is extremely cumbersome to receive last minute non-emergency requests. Scheduling is first come, first serve. We will turn away last minute requests when we are booked. We suggest regular clients BOOK ONE MONTH IN ADVANCE FOR THE ENTIRE MONTH.
Friends and Family Access:
We understand that your friends and families may want to check in with your pet while you are away, or that a relative or friend may be staying at the home while our services our rendered. Please alert JND and the sitter of ANY PERSONS who has access to your home with your permission for safety purposes. JND reserves the right to leave the property should they feel uncomfortable or unsafe if persons with access arrive home during their visit. Refunds will not be provided. JND will not be held responsible for any mistakes, misfortunes. or damages incurred to or in your home or pet made by persons who have access to clients home.
New Years Eve, New Years Day, Easter, Memorial Day, Independence Day, Labor Day, Black Friday, Veteran’s Day, Columbus Day, Martin Luther King Day, Thanksgiving Day, Christmas Eve, and Christmas Day. Clients will be billed an additional $10 fee for each pet sitting/dog walking visits and $25 overnight fee on these holidays.
Some of our Clients request off-leash activity and play for their dog(s). Client is aware and agrees that the Client’s dog(s) may be off-leash in designated dog parks, backyards, and other fenced in legal-for-dogs areas in order to provide maximum exercise and play for Client’s dog(s). Client agrees that should the Client’s dog(s) run away or be injured during the off-leash play time, neither Jill’s Next Door Dog Walking & Pet Services, LLC nor Jill’s Next Door Dog Walking & Pet Services, LLC walkers/sitters will be held liable for any damages resulting to people or other animals or to the Client’s dog(s). Dogs will ALWAYS remain leashed in open areas (neighborhoods, public areas, unsecured yards, etc.) as per Palm Beach County leash law.
Client Home Care Needs:
Jill’s Next Door Dog Walking & Pet Services, LLC will water up to 5 indoor house plants if the client is on vacation. JND is not responsible for wilted, dead or otherwise unhealthy plants. Jill’s Next Door Dog Walking & Pet Services sitters will work hard to follow written instructions as precisely as possible, but cannot be responsible if the results are not favorable to the Client. Please place all indoor plants together on a waterproof surface in plain sight as your pet sitter is not responsible for water-damaged areas or missed plants.
Jill’s Next Door Dog Walking & Pet Services, LLC is not responsible for damage to the home beyond the control of the sitter. This includes, but is not limited to: electrical problems, leaks, and acts of nature. All repairs to home, related fees, will be paid by Client or fully reimbursed to Jill’s Next Door Dog Walking & Pet Services within seven (7) days of Client’s return date.
Jill’s Next Door Dog Walking & Pet Services, LLC is not responsible for any damage to the property or home of the Client unless such damage is caused by the negligent act of Jill’s Next Door Dog Walking & Pet Services.
Jill’s Next Door Dog Walking & Pet Services, LLC is not liable for any loss or damage in the event of a burglary or other crime that should occur while under this contract. Client agrees to secure home prior to leaving the premises. Jill’s Next Door Dog Walking & Pet Services will attempt to re-secure the home according to Client instructions at the end of each visit.
Client is responsible for pet-proofing house and yard and security fences/gates/latches. Jill’s Next Door Dog Walking & Pet Services will not be responsible for the safety of the pet(s) and will not be liable for the death, injury, disappearance or legal consequences of any pet(s) with unsupervised access to the outdoors (in addition to pools if applicable) in regard to unleashed care of Client’s dog(s).
Pet Illness/Veterinary Care/Restocking Supplies:
Client is responsible for updating their Vet Information in their Time to Pet Pet Profile. Client also must provide the vet with a release for JND to aid pet in client absence. Client is aware and agrees to the medical costs of any fees should they arise from animal(s) being ill or otherwise needing veterinary care. Client agrees to pay Jill’s Next Door Dog Walking & Pet Services the sum of $35/per hour should the sitter need to take the pet(s) to vet. If the sitter needs to restock supplies that the Client agrees to provide but that are not provided at the time of the sit (such as pet food or medication), Client agrees to pay Jill’s Next Door Dog Walking & Pet Services a restocking fee as an add-on concierge service that can be booked through Time to Pet. If your pet is sick and elderly while in our care, a discussion and a plan about medical emergencies must be made should a pet succumb to his or her illness while you are away.
Emergency Care Policy:
In the event of pet illness or other medical emergency and specified vet is unavailable, the pet will be taken to the closest vet or Emergency Care Hospital. Client understands and agrees that attempts will be made to contact them in case of emergency, and if Client is unreachable, Pet Sitter has permission to authorize any care that the vet deems necessary for pet's health, safety and survival.
Client agrees to reimburse Jill’s Next Door for any additional fees and all costs relating to vet care during their absence, which may include x-rays, blood work, surgery and/or other expensive procedures, as well as an emergency medical transport/taxi fee. For the safety of your pet and others, pets must have current vaccinations. Should Pet Sitter be bitten or otherwise exposed to any disease or ailment received from Client's animal which has not been properly vaccinated, it will be the Client's responsibility to pay all costs and damages incurred by the victim. If a dog should bite an independent contractor, the client is responsible for arranging care, either a friend, family member or kenneling for the dog for the remainder of the visit series. The client will incur all costs related to the alternate care and medical expenses related to any injury.
Extra Fees/Charges Policy:
JND blocks times scheduled for your visit according to your request, and bills only for the time requested. Jill’s Next Door reserves the right to invoice/bill, at $10.00 per half hour or any portion thereof, for additional time spent overstated visit time that is necessary for the care of Client's pet(s) and home. This includes service and time for the following, but not limited to: waiting for client to return home, all veterinary trips; pet illness; excessive clean-up resulting from pet incontinence, accidents or frequent vomiting; complications administering medications; obtaining pet food, medication or supplies; wait time for emergency home repair; search for pet(s) that escaped confinement. The client will be held responsible for all expenses incurred and reimburse Jill’s Next Door upon return.
Client Relations Policies:
Client agrees to not solicit any JND sitters for pet care, exclusive of JND. Client agrees to inform JND in the even that any of JND sitters solicits business from client.
JND has a strict zero tolerance policy for disrespectful, abusive, belittling, or of the like interaction from client to sitter or sitter to client. JND reserves the right to end the contract should such a situation arise. Client reserves the right to end relations with JND, should the client feel this policy is breached by sitter.
Outdoor Pet Policy:
All pets housed outdoors or with outdoor access must have adequate shelter with access to shade and water. JND will not leave pets outdoors unattended without the dog door. There must be a hot weather plan in place when temperatures or exceed 95°. Dogs and cats must have updated tags. In the event, a pet escapes confinement Client understands and agrees that attempts will be made to contact them. If the Client is unreachable, Pet Sitter has permission to extend the visit to search for the pet as necessary. Dog walker has the right to limit a dog walk length should temperatures exceed 93 degrees, or during heavy rains and thunderstorms. Dog walker will continue the visit in the safety of the indoors during the remaining visit.
Inclement Weather Policy:
In order to ensure the safety of JND and clients, the Inclement Weather Plan is initiated when potentially dangerous weather conditions make it difficult to access clients’ homes. While this may be rare, I have had to initiate this plan during hurricane season for safety purposes and road closures. I announce the Inclement Weather Plan for that day and specific weather concern via social media and email. All clients should provide an emergency contact upon registration. With usual rain or shine, we will be there. However, we will not walk if there is a torrential downpour or dangerous lightening; we do not want to put your dog(s) at risk. We also take into consideration how your dog feels about walking in the rain. JND will make up the time by bringing the fun and exercise indoors, while trying to get them out for a quick potty break.
When the temperature exceeds 85 degrees, we may also limit time outside or divide the walk into two shorter walks. The comfort and safety of the dog in extreme heat, protection from hot pavements, and heat stroke avoidance is our main goal in these conditions. Plenty of water and cool down time will be provided after all walks.
Barking/Noise Disturbance to Building Complex/Disrupts Neighbors:
JND has the right to add on services/time allotted or make alternative arrangements for pet (kennel) if a pet is causing noise (barking, whining/other) that disrupts the peace of the complex or to the neighbors. The client will be notified of the issue, and collectively we can find alternatives to alleviate the problem in the best interest of the fur client, client, neighbors, and managing offices of the complexes. If the client is unreachable, client agrees that JND will take initiative to add additional hours to the visit, or taxi the pet to a local boarding facility. Client is responsible for any and all adjustments to their invoice.
If you have a friendly neighboring pup that you would like a walk with, both dog owners must agree and a meeting with all parties is imperative to assure pup temperments work together. We must confirm that both dogs are not aggressive and work well with one another. Screening is a must. Both parties will be charged standard rates.
A waiver for the pet taxi service must be signed.
Front desk must be aware that our company will be providing care for your pet during your hotel stays. Hotel has to have our name and given access to a room key. The hotel may remove our name from access to your room once the visit has been completed.
Terms & Conditions
Jill’s Next Door Dog Walking & Pet Services, LLC and its contracted staff promise to provide the highest level of service to any and all pets under the care of the pet sitter employed by JND. Client is aware that pet(s) are instinctual in nature and not always controllable by the sitter even when the highest level of care is provided. Client releases JND and its contracted staff from all liability for any unpredictable incidents (injury or escape, instigated fights or predatory behavior with other animals (domesticated or feral), home/property damage, personal injury or accidental death, etc.) while in JND’s care. In addition, the Client is liable for injury or damage to Third Parties. JND agrees to provide the services stated in this agreement in a reliable, caring and trustworthy manner. In consideration of these services, the Client expressly waives and relinquishes any and all claims against JND except those arising from negligence or willful misconduct on the part of JND or Pet Sitters.
Client authorizes JND to take photos of Client’s pet for documentation, social media, and updates on visits sent directly to the client. All photos taken by JND are owned property of JND.
Cameras are a security method used by businesses, homeowners and property owners. Without the consent of the present parties, it is always illegal to capture video recordings in areas of extreme privacy. These areas include bathrooms, changing or dressing areas, and bedrooms. Taping without consent is considered "invasion of privacy." While JND supports clients right for property security, uploading any security footage of JND staff to any and all internet outlets without JND’s consent is strictly prohibited.
Visit times are approximate and subject to change based on the needs of all pets under Pet Sitter’s care. Pet Sitter is entrusted to use the best judgment in caring for the pet(s) and home, in the event of an emergency situation, inclement weather, or natural disaster. JND and its contracted staff will be held harmless for consequences related to such decisions.
Jill’s Next Door reserves the right to terminate this agreement at any time before or during its term if Pet Sitter determines that Client's pet poses a danger to the health or safety of herself/himself, other pets or other people. If concerns prohibit Pet Sitter from caring for the pet, Client authorizes pet to be placed in a kennel with all charges to be charged to Client.
When ordering or registering on our site, as appropriate, you may be asked to enter your name, email address, mailing address, phone number, pet information, or other details to help you with your experience. JND maintains appropriate data collection, storage, processing practices, and security measures to protect User information against unauthorized access, alteration, destruction or disclosure.
Confidentiality is of utmost importance to us. JND does not sell, trade or rent User personal identification information with others. Non-personal identification may be shared with our business partners, trusted affiliates and advertisers for the purposes of personalizing your experience, improving the Website, improving customer service, sending periodic emails and similar activities. At any time you may contact JND with any privacy questions or concerns you may have. You also may ask at any time to see the personal data that you have given us and request correction or deletion. We aim to protect the security of your personal data by use of appropriate measures and processes.