FIRST RATE TEAM
We contract ONLY dedicated pet care professionals and work exclusively with sitters who have practical experience in the field, and view their time with us as part of their career path. We run an extensive screening process on all applicants, requiring shadowing, tests, and background checks. We will never cancel or miss a visit in your absence.
PROFESSIONAL
Our clients know that they are trusting their loved ones and homes to a multi-award winning, established, experienced, qualified, insured and bonded business. We pride ourselves on being active members of professional associations such as the National Association of Professional Pet Sitters (NAPPS), Pet Sitters International (PSI), and the International Boarding & Pet Services Association (IBPSA).
AFFORDABLE
We understand that owning and caring for a pet is a large investment, so we make our services affordable and competitive. We offer an assortment of services at many different price points to accommodate all pet care budgets. Our prices align with the local and national standard of pet sitting rates.
CUSTOM PLANS
We realize that no two homes or two pets are exactly alike, so we offer a wide variety of services to precisely fit your needs: including pet sitting, dog walking, pet taxi, hotel/rental/Airbnb visits, house checks, add-on concierge services, and more. We ask your pet's age, breed, temperament, and can customize your pet's care accordingly. We offer an estimate of all charges before our meet and greet.
SAFETY
For the safety of our fur clients, our dog walkers require all walks be leashed and all yards be securely fenced in. We inquire about all physical ailments and allergies at our meet and greet. We do not allow the pets in our care to interact with other dogs or people on their walk for safety reasons. Your pet’s safety is our number one priority. We understand that dogs can become reactive, and will avoid escalating tension at all costs.
EDUCATION
Our experience and knowledge allow us to better understand your pet’s needs and how to best interact with them. Jill’s Next Door strongly believes in continual education and constant renewal of industry standards for our sitters. We are always updating our expertise in animal behavior and animal care. We have certifications, specializations, a library of pet care resources, and our finger on the pulse of the pet care industry.
TECHNOLOGY
To help our business run as smoothly as possible, we take advantage of all that technology has to offer. We partnered with a company called Time to Pet, an app which allows our clients to keep in real-time contact with us. It is a high-tech scheduling and database system so that NO pet is ever left behind. This portal also provides convenience for our clients to book pet care, view their schedule, and update their billing information and password. Our clients can keep their files up-to-date electronically so nothing falls through the cracks.
COMMUNICATION
As pet care providers, we provide our clients with a phenomenal pet care experience. This is done not only with top-notch pet care, but also with spectacular customer service. We understand the value of open communication. We monitor the voice mail, text/TTP chats and email in the case of an emergency. Additionally, our sitters send GPS-tracked timed reports in real-time immediately following each visit.
FOLLOW UP
To best serve our clients, it is vital we obtain feedback. For that reason, we always follow up to receive an assessment of your experience with us. We highly encourage our clients to let us know what they loved about the process and what suggestions they may have. Immediately following each and every visit, clients receive a Happiness Report, where they can rate their service and sitter. Jill closely monitors each report and will follow up with the client and the sitter.
Our Promise
Jill’s Next Door Dog Walking & Pet Services, LLC promises to provide excellence in pet care. We offer comfort and trust to clients through our core values following our “Peace of Mind Blueprint:” We also operate on a “Positive Management Culture” which includes 6 factors: Passion, Purpose, Enjoyment, Safety, Strategy, and Results. Learn more about our business ethics, procedures and professionalism in our company’s mission, vision, experience, education, awards, and company culture.
