COVID19 Letter to Clients and Health Safety Guidelines

I hope this email finds you healthy and well. As we navigate through these unprecedented times, I am trying to evaluate the best options for pet care for both my valued customers and our amazing sitters.

I have listed below our Health Safety Guidelines that will need to be followed to make pet sitting visits possible. 

COVID-19 Health Safety Guidelines for Pet Sitters:

  • Pet Sitter is to sanitize hands before entering our Client’s home.

  • Pet Sitter is to wash their hands for 20 seconds immediately after entering the Client’s home.

  • Pet Sitter refills the water bowl after washing their hands.

  • Pet Sitter wipes the leash with an antibacterial wipe or spray.

  • Pet Sitter wipes off any surfaces touched with an antibacterial wipe or spray, including door handles, keypads, and lock boxes.

  • Pet Sitter washes their hands when exiting the Client’s home.

  • Pet Sitter is to alert our office if they suspect an illness and are uncomfortable returning to the Client’s home.

COVID-19 Health Safety Guidelines for Clients:

  • The Client is asked to wipe down any surfaces like door handles and faucet handles, with antibacterial cleaner or wipes.

  • The Client is asked to have soap, paper towels, ANTIBACTERIAL SPRAY/WIPES and running water immediately available. 

  • The Client should have ALL accessories (leash, harness, etc.) in ONE continuous spot on a disinfected surface, CLOSE to the front door.

  • If the Client or member of the household is home when the Pet Sitter arrives for their visit, there are two options: 

    • Option 1: Client or member of the household washes their hands, prepares their dog for their walk, and then does a handoff at the door with their Pet Sitter. 

    • Option 2: Client or member of the household goes to another part of the house while their Pet Sitter follows the procedure stated above, for the duration of the visit SO THAT THERE IS ZERO CONTACT WITH THE SITTER.

    • If the Client becomes sick on a day of a scheduled visit, they are to notify the office as soon as possible so that we can cancel the scheduled visit.

For those who do not need us during this challenging period, I’m sending you many well wishes. My mantra these days is, “this too shall pass.”  It seems to help when I start feeling down.